FAQ

We have Helpdesk offices in regions all around the world – Asia, the Middle East and Africa, Europe, North America, Australia and New Zealand. We’re on call whenever you need to speak to us.

All phone numbers for the Helpdesk teams can be located here. They are also listed in full in the Aconex system.

Don’t worry – someone is always awake at Aconex.

Retrieving a lost password is easy. It can be done from a ‘Forgotten your password?’ link on the system login page. If you still require assistance, call our Helpdesk team.

If the project you’re working on is currently using Aconex you will need to register your organization to join the project and start using the system. One of our team members will then be in touch about what to do next. For more details and access to the registration form, click here.