Aconex Global Policies
Aconex is a global company with offices in Europe, the Americas, Asia, Africa, the Middle East and Australia/New Zealand. Aconex's head office is in Melbourne, Australia.
Personal Information collected by Aconex will be stored through electronic systems located in various jurisdictions. Please note the jurisdictions to which Personal Information may be transferred may not provide the equivalent level of data protection to the laws in your home country. This does not however change Aconex's commitment to keeping Personal Information secure.
US-EU Safe Harbor
Aconex adheres to the principles of the US-EU Safe Harbor framework in regard to any transfer of users’ Personal Information from the European Union to the United States.
Aconex conducts a periodic self-assessment in order to verify compliance with the US-EU Safe Harbor principles, and annually self-certifies its adherence to the principles with the US Department of Commerce.
Aconex collects Personal Information as permitted by applicable law through:
Wherever possible, we collect information directly from the individual to whom the information relates. Personal Information may however be collected in the course of Aconex's business (such as from third parties).
The categories of information we may collect include contact details (such as name, phone number, address, email addresses), job title, company, and company address as well as any information contributed to the Aconex Help Center forums which may include professional interest or activities.
You need to give Aconex your Personal Information if you want to apply for a job, make an enquiry, arrange a demonstration of our services or to request training.
The Aconex website can be accessed anonymously. Many companies offer programs that help you to visit web sites anonymously. While Aconex will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.
To register as a user on the Platform, you are asked to provide Aconex with Personal Information, which includes your name, company name, position in the company, email address, phone number and company address or personal address. This information about you may also be entered on the Platform by your company’s Administrator, in order for you to use the Platform.
If you want to contribute to the Aconex Help Center forums, you are required to register using an email address and username.
The Aconex website and the Platform use Aconex’s ie first party and third party cookies to track online activities in accordance with applicable law.
A cookie is a small file which is placed on the user's hard drive during a visit to the Aconex website or the Platform. This file allows the user to move quickly and easily around the Aconex website and to enter the Platform. It is used to identify a user and tracks a user's session, providing information that the system uses to efficiently manage your use of the website and the Platform.
Your web browser may be set to accept cookies automatically but can be changed to decline them. Please note that if you decline to accept cookies, this may mean you may not be able to take full advantage of the Aconex website or the Platform.
Using information collected
Aconex uses your Personal Information for a variety of purposes including the following, to:
If you do not provide requested information, Aconex may not be able to provide you with the service or information or process your request.
In relation to a client or a user's use of the Platform, Aconex operates and maintains the Platform in accordance with applicable laws. However, the client or user is responsible for the collection, use and disclosure of any information submitted by clients or users to the Platform. Aconex does not review or monitor any collection, use or disclosure by clients or users of information submitted to, shared or stored in the Platform. To the extent permitted by law, and otherwise subject to the terms of any agreement in place between Aconex and the relevant client, Aconex bears no responsibility to any client, user or third party in relation to the collection, use and disclosure of any information stored on the Platform.
Upon the completion of a client project, Aconex may provide archival copies of information in connection with a project to that client, which may contain information relating to you which has been submitted to the Platform (either by you or by Aconex's client). Aconex bears no responsibility for any use by that client of the archival copy following Aconex providing it.
We may from time to time use your Personal Information to send you information about our products and services and those of related companies which may be of interest to you.
We may contact you from time to time on an ongoing basis by email or other address or contact point which we have collected or obtained in order to provide such information.
If you receive promotional information from Aconex and do not wish to receive this information any longer, you may remove your name from our list by contacting Aconex at email@example.com asking to be removed from our mailing list or follow the instructions in any marketing communication you receive.
Security of your information
Aconex maintains physical, electronic and administrative safeguards to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction. No transmission over the Internet can be 100% secure and although Aconex will take all reasonable steps to protect information in storage, Aconex cannot be responsible for the security of any information transmitted over the Internet.
Aconex group companies
Any Personal Information supplied to Aconex or any of its subsidiaries may (as permitted by and in accordance with applicable law) be shared within the internal company group to facilitate our business activities and provision of services.
Personal Information is only shared with third parties:
Where Aconex does make information or data available to certain third parties to perform business functions and services on behalf of Aconex, all such parties will be under an obligation to maintain the security and confidentiality of the Personal Information and to process the data in accordance with Aconex's instructions.
Please note that in using the Platform, users may be communicating with individuals and organisations outside of their home country. In that case, their use of personal information may not be covered by the law applicable in their home country or applicable privacy protection scheme.
For the purposes of accessing some areas of the Aconex website and to use the Platform, you may be supplied with a user name and password. You are responsible for the security and confidentiality of your password and log-in information.
Changing your information
You can request access to the Personal Information we hold about you by making a request to Aconex at firstname.lastname@example.org. We will provide you with access unless we are legally authorised not to do so.
If at any time you wish to change Personal Information that is inaccurate or out of date, please contact us by emailing to Aconex at email@example.com. If you wish to have your Personal Information deleted, please let us know in the same manner.
We will take all reasonable steps to change or delete information in response to such a request. If there is a reason that we cannot make that change or deletion, we will inform you of that reason.
Links to other sites
Aconex may provide links to other websites. These sites operate independently of Aconex and have established their own privacy and security policies. Aconex encourages you to review these policies at any site you visit. Aconex is not responsible for the conduct of those businesses.
For how long does Aconex keep personal information?
The time period for which Aconex keeps information varies according to what the information is used for. In some cases there are legal requirements to keep information for a minimum period. Unless there is a specific legal requirement for Aconex to keep the information, Aconex will keep personal information for so long as it is necessary for the purpose for which it was collected or for such other purposes for which consent has been obtained or Aconex is otherwise permitted or authorised by law to use the Personal Information.
Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Aconex’s Privacy Officer (firstname.lastname@example.org). Aconex will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information by reference to the principles contained in this Policy.
Pursuant to Safe Harbor principles, for disputes involving users’ Personal Information received by Aconex from the EU that cannot be resolved between Aconex and the complainant, Aconex has agreed to cooperate with the EU Data Protection Authorities.
Acceptable Use Policy
This Acceptable Use Policy (“Policy”) outlines appropriate use of Aconex’s cloud-based, collaborative project management and document management software platform and associated services (together referred to as “the Services”). This Policy will be applicable to all users as long as they continue to receive Services. Aconex encourages users to make a copy of this Policy to refer to in the event of any doubt regarding use of the Services.
This Policy applies to all Aconex users who receive Services from Aconex, regardless of whether a user is a Paying Organization or a Non-Paying Organization (as defined in the Aconex Terms of Service Agreement (“the Agreement”)). A user’s failure to comply with this Policy may lead to suspension or termination of the Services.
Acceptable Use of Services
All Aconex users must use the Services in accordance with the Agreement and in accordance with all applicable laws. A user must not attempt to breach or circumvent the Platform (as defined in the Agreement) security. In addition, a user must not use the Services in any fashion that would, or assist others to:
(a) mislead or deceive including pretending to be an entity or individual that a user is not;
A user is solely responsible for any Data it uploads or communications it uses the Aconex Platform for. Aconex does not control the use of the Services by any user and users agree that use of the Services is solely at their own risk.
In order to provide the Services effectively and in accordance with applicable law and the Agreement, Aconex may monitor and record a user’s use of the Services and the user authorizes Aconex to collect, store and use all such information provided Aconex complies with the privacy provisions at Section 10 of the Agreement.
Changes to the Acceptable Use Policy
Aconex may modify this Policy at its sole discretion and such modifications shall be effective upon their publication on the Aconex Platform or website.