Mandarin Oriental International Limited recently undertook a US$140 million renovation of its flagship property, the Mandarin Oriental, Hong Kong. Rather than completing the work in stages, Mandarin Oriental completely shut down the hotel and undertook most of the refurbishment in a nine month blitz, meaning there was no margin for error in terms of scheduling. The Client, Mandarin Oriental, and head contractor, Gammon, recognized that effective information management would be important in order to meet the deadline.

“We saved 50% on printing volume and saw a large reduction in courier costs.” 

Russell Clewes, Senior Project Manager at Gammon

How Aconex helped

Russell Clewes, Senior Project Manager at Gammon, said: “Aconex facilitated collaboration between more than 530 project participants from 82 organizations, enabling Mandarin Oriental to meet its timeline and open its doors on schedule. From design through to completion, team members used Aconex to store and manage more than 445,000 pieces of correspondence and 144,000 drawings and documents.

“Although time savings and productivity were our primary reason for using Aconex, we also experienced a range of cost savings. We saved 50% on printing volume, required less than half the number of administrative staff we would otherwise need, and saw a large reduction in courier costs. Without question, we would definitely use Aconex on our next project.”