Hacer Decreased RFI Turnaround Times by 55%

Project name: Hacer Group Enterprise | Industry: Residential & CommercialLocation: Melbourne, Sydney and Brisbane

Hacer Group adopted Aconex across the enterprise as a centralized platform to manage large amounts of project data, communications and processes involving multiple organizations.


  • Engineers spent many hours on an inefficient design review process.
  • Defect logging was time-consuming and labor-intensive.
  • Tracking the large number of requests for information (RFI) activities required a full-time resource.
  • Manually compiling tender packages was cumbersome.


  • Implemented configurable workflows to streamline the design review process. Replaced paper inspection checklists with digital Aconex Field Forms on mobile devices.
  • Graduated from manual RFIs to a standardized digital process providing project-wide access and visibility and tracking.
  • Implemented the Aconex to manage the entire tender process.


  • Saved A$21,600 on shop drawing reviews per project.
  • Increased inspection logging from an average of 200 items to 7,000 items per project, with up to 25,000 on some projects.
  • Decreased RFI turnaround times by 55%.
  • Saved over 80% of time required to create tender packages.
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