Retail Takes Off at Heathrow Terminal 2

Project name: Heathrow Airport Terminal 2 | Industry: Aviation & PortProject size: US$3.2 billion | Location: London, England

In 2009, construction began on the redevelopment of Terminal 2 at Heathrow Airport. With the structure of the main terminal completed in 2012, 67 shops and restaurants had to be fitted out and made operational in preparation for opening day in 2014.


  • Managing and coordinating a high volume of project-related communications more effectively.
  • Massive amounts of project information being exchanged between hundreds of companies.
  • Strict naming and coding standards for external suppliers, subcontractors and retail tenants.
  • Need for a robust and secure web environment, separate from Heathrow’s own IT infrastructure.


  • Configuration of a project controls solution to manage Heathrow’s specific workflow requirements.
  • Collation of project information in line with Heathrow’s file system hierarchy and built-asset portfolio.
  • Training for all members of the project team.
  • Platform scalability and flexibility to meet increasing demand during the peak phases of construction.


  • During the design phase, more than 7,000 documents and drawings were uploaded to the cloud-based platform.
  • Within a matter of weeks, over 350 team members were logging in on a daily basis, exchanging the latest project information. 
  • At no point was the service unavailable, slow or inaccessible to any of the project stakeholders.
  • All 67 retail units were commissioned and fully operational by opening day.


*Conject, which delivered this project, was acquired by Aconex in April 2016.

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