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Graham cuts workflow approval time by 95% on Kelowna General Hospital

Project name: Kelowna General Hospital | Industry: Health & EducationProject size: US$252 million | Location: Kelowna, British Columbia, Canada

The expansion of Kelowna General Hospital and Vernon Jubilee Hospital is one of British Columbia’s largest public-private partnership (PPP) projects. The Kelowna General Hospital development consists of a 394,000-square-foot patient care tower, which includes a new emergency department, general clinics area, surgical services, and short-stay beds. Built to Leadership in Energy and Environmental Design (LEED) standards, the project also includes a new outpatient hospital and a 34,000-square-foot clinical campus for the University of British Columbia.


  • Complex project with multiple stakeholders and high visibility.
  • Need for many individuals and organizations to share information readily.
  • Thousands of documents, drawings and correspondence items to manage.
  • PPP project with strict guidelines for information management, transparency and accountability. 


  • Project collaboration between different organizations on a single, central system.
  • Secure, neutral platform for project information and process management.
  • Automated workflows for review and approval processes.
  • Permanent audit trail of all documents and correspondence.


  • Processing of 585,000 documents and 4,500 drawings by a project team of 700 across 90 companies.
  • Acceleration of the tendering process by six days per bid package.
  • Increased efficiency of project start-up, with a reduction of several weeks.
  • Improved workflows and accountability for review and approval, with a reduction of eight hours to ten minutes per review, or a total of 32,900 hours of administrative time.
  • Printing cost savings totaling 80%.

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